For any questions or concerns, there are a few options available.

You can use our chat feature located on the lower right hand corner of this page.

You can also send an email to: aysmith@captivateit.info

Phone hours coming soon!

That's easy. Spend $60 and your order automatically qualifies for free shipping!

Sometimes other like minded queens like yourself pick up the same product that you do. When that happens too often, we might run low or out of supplies.

No worries, we're ordering more. As soon as they're back on our virtual shelves we'll let you know. Subscribe to stay in the know.

You can also opt in to our text messaging tribe to be notified even faster. See details at checkout.

Please note, you must consent to opt in in order to start receiving sms texts. You can opt out at anytime.

Messaging and data rates apply.

Shipping

Standard shipping rates apply. Will be calculated at checkout. Carriers we use:  USPS, FEDEX, and UPS.

Premium delivery times are 3-4 days although this is subject to change. Occasionally shipping may be delayed due to circumstances beyond our control.

Upon checkout you will be sent an order confirmation letting you know that your order was received and will be processed.

Expedited shipping is available for an additional fee.

International shipping is not available at this time; however, check back or sign up to be notified of when this will be available.

Returns:

We strive to provide premium customer service and our goal is for you to be 100% satisfied with your purchase.

Occasionally, situations happen where this is not always the case. Should your items arrive damaged or not as you ordered, if possible, take a photo, upload it along with a copy of your receipt, and send them to: returns@captivateit.info.

Must take place within 30 days of initial purchase.

If an actual loss is determined or the goods sold do not match the description of the purchase receipt, we will gladly send out a new identical product or your account will be credited with an account balance to be used towards the purchase of another item.  

If this does not resolve the situation to your full satisfaction, if all other resources have been exhausted, you will receive a full refund.

Returns are limited at this time due to Covid-19.  

Thank you for your patience and we apologize in advance for any inconvenience.

Your purchases are helping to make a difference in the lives of others and that makes you a part of something big.

As a thanks to you for shopping and joining our rewards program, for every $1 spent, you will earn 5 rewards points.

You will receive an order discount of $1 for every 100 points you earn. Your points will continue to accumulate until you redeem them.